Thank
you for purchasing with www.sukitha.com operated by Sukitha Pharmacy.
We
kindly request that you read the conditions explained in more detail below, in
order to review the condition that applies to your situation, while following
the correct procedure.
1. Returns
1.1
Prescription Medication
After
you upload your prescription, one of our pharmacist’s will contact you to get
specific information regarding your order. We make sure that we only deliver
the exact brand prescribed by the doctor. If we do not have stock to fulfill
your order, we will inform you about available substitutes for your prescribed
medication (Brands). We make sure that we deliver prescription medication only
after we fully confirm the order details with you.
Therefore,
due to the sensitive nature of medication and the regulatory requirements
regarding storage of medicines, we do not accept returns once an order has been
delivered.
However,
we will accept returns if any of the below issues have taken place.
·
Defective product
·
Order item(s) is lost or damaged during
transit
You
can return unopened items in the original packaging within 3 days of your
purchase with receipt or proof of purchase. If 3 days or more have passed since
your purchase, we cannot offer you a refund or an exchange.
Upon
receipt of the returned item, we will fully examine it and notify you via
email/phone, within a reasonable period of time, whether you are entitled to a
return. If you are entitled to a return, we will refund your purchase price and
a credit will automatically be applied to your original method of payment.
Only
regular priced items may be refunded. Sale items are non-refundable.
To
follow-up on the status of your return, please contact us at +94 011 2
722515
1.2
Grocery Items
We
accept returns. You can return unopened items in the original packaging within
3 days of your purchase with receipt or proof of purchase. If 3 days or more
have passed since your purchase, we cannot offer you a refund or an exchange.
Upon
receipt of the returned item, we will fully examine it and notify you via
email, within a reasonable period of time, whether you are entitled to a
return. If you are entitled to a return, we will refund your purchase price and
a credit will automatically be applied to your original method of payment.
Only
regular priced items may be refunded. Sale items are non-refundable.
To
follow-up on the status of your return, please contact us at +94 011 2
722515.
2. Exchanges
We
only exchange goods if they are defective or damaged. In circumstances where
you consider that a product is defective, you should promptly contact us
at +94 011 2 722515 with details of the product and the defect. You
can send the item you consider defective to:
No:
331, Galle Road, Rathmalana, Sri Lanka
Upon
receipt of the returned product, we will fully examine it and notify you via
e-mail/phone, within a reasonable period of time, whether you are entitled to a
replacement as a result of the defect. If you are eligible, we will send you a
replacement product.
To
follow-up on the status of your exchange, please contact us at +94 011
2 722515.
3. Exceptions
Some
items are non-refundable and non-exchangeable. These include: surgical
items & devices, baby care products, injections, beauty care
products. We reserve the right to refuse returns (or refunds) for
certain products not mentioned above.
Refunds
do not include any delivery and handling charges shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid and insured by you.
You are responsible for any loss or damage to hardware during shipment. We do
not guarantee that we will receive your returned item. Shipping and handling
charges are not refundable. Any amounts refunded will not include the cost of
shipping.
We’d
love to assist you with your inquiry. Here’s how you can reach us…
No:
331, Galle Road, Rathmalana., Sri Lanka
94 011 2 722515
